If the fraud happened in the last few hours: call 1930 (National Cyber Crime Helpline) or report at cybercrime.gov.in, and inform your bank. Quick reporting lets the money be put on hold in the receiving accounts.
Matters handled
- UPI, card, net-banking and OTP fraud
- Fake investment, trading, task and job scams
- Sextortion and threats to publish private images
- Hacked email, social media and WhatsApp accounts
- Impersonation, fake profiles and identity theft
- Online defamation and harassment
- Bank accounts frozen or put on lien on a cyber cell's request
- Defence and bail for persons accused of cyber offences
Cyber crime cases in Gurugram: how it usually works
In Gurugram, cyber complaints are handled by dedicated cyber crime police stations — Cyber Crime East, West, South and Manesar — depending on the area. A complaint made online on cybercrime.gov.in or through 1930 is also sent to the police for action, so it is worth keeping its acknowledgement number safe.
Where an FIR is registered, applications for release of held money, bail applications and the trial itself are dealt with at the District Courts complex near Civil Lines, Gurugram. The chamber is close to the court complex, which makes it easier to meet before or after a hearing.
What happens after you report a cyber fraud
- Report on 1930 or cybercrime.gov.in. Note the acknowledgement number.
- Money put on hold: the complaint reaches the banks, which can hold the amount in the accounts it went to.
- Written complaint at the cyber crime police station, and an FIR where an offence is made out.
- Investigation: the police collect bank, telecom and platform records to trace the accused.
- Release of held money through an application before the Magistrate.
- Charge sheet and trial if the accused is identified.
For victims
Work usually includes drafting the complaint to the cyber police station, following up for registration of an FIR, applications for release of held amounts back to your account, and representation through the investigation and trial.
If your account has been frozen
Accounts are often frozen because money from a disputed transaction passed through them, sometimes without the holder knowing. Relief is sought by approaching the investigating agency and, where needed, the court, with documents that explain the transactions. In many cases the question is whether the whole account should stay frozen or only the disputed amount.
For the accused
Anticipatory and regular bail, replies to notices from the police, applications during investigation, and defence at trial. People are sometimes named only because their account or SIM card was used by someone else; such cases need the bank and telecom records to be examined carefully.
Laws commonly involved
| Provision | Subject |
|---|---|
| IT Act, 2000 — s. 66C | Identity theft |
| IT Act, 2000 — s. 66D | Cheating by personation using a computer resource |
| IT Act, 2000 — ss. 67, 67A | Publishing obscene or sexually explicit material |
| BNS, 2023 — s. 318 | Cheating |
| BNS, 2023 — s. 319 | Cheating by personation |
| BNS, 2023 — s. 308 | Extortion |
| BNS, 2023 — s. 356 | Defamation |
What to keep ready
Bank statements showing the transactions, screenshots of chats and payment pages with dates visible, the phone numbers, UPI IDs or links used, and the acknowledgement number of any complaint already made.
Guides on cyber crime
- Someone Knows Your UPI PIN or You Shared an OTP by Mistake? What to Do in the First Hour
- Fake Profile in Your Name or Someone Misusing Your Photos? How to Get It Removed and When It Is a Police Matter
- Unknown Deduction or "Recovery" Charge in Your Bank Account? How to Find Out What It Is, and When It Is Fraud
- How to Report a Scammer to the Police When You Have Not Lost Any Money
- Sent Money to the Wrong UPI ID or Bank Account? How to Get It Back
- Cyber Fraud Money "On Hold" in Another Account? How Victims Get It Released
- Accused in a Cyber Fraud Case Because Your Account or SIM Was Used: Your Legal Defence
- Anticipatory Bail in Cyber Fraud Cases: When and How to Apply
- Received a Notice from Cyber Police? What It Means and What You Should Do
- Bank Account Frozen by Cyber Cell: Why It Happens and How to Get It Unfrozen
- Social Media Account Hacked: How to Recover It and Report Misuse
- Credit Card or Debit Card Fraud: How to Get a Refund from Your Bank
- Online Investment and Task Fraud (Telegram, WhatsApp Groups): Can You Get Your Money Back?
- Fake Loan App Harassment: Your Rights and How to Stop Recovery Agents
- Sextortion on Video Call: How to Handle Blackmail Without Paying
- Digital Arrest Scam: What It Is and What to Do If Someone Calls You
- UPI Fraud in India: 7 Common Tricks Scammers Use and What to Do If You Are Cheated
- How to File a Cyber Crime Complaint in India: Online and at the Police Station (Step-by-Step)
- Lost Money in an Online Fraud? Do These 5 Things in the Next 24 Hours
Common questions
I lost money in a UPI or online fraud. Can I get it back?
Sometimes, yes — and speed matters most. When you report quickly on 1930 or cybercrime.gov.in, the money can be put on hold in the accounts it went to. Once it is held, it can be released back to you through the police and, where needed, an application before the Magistrate. If the money has already been withdrawn, recovery becomes harder and depends on the investigation.
Where do I file a cyber crime complaint in Gurugram?
You can report online at cybercrime.gov.in or on the 1930 helpline, and you can also approach the cyber crime police station that covers your area. Gurugram has separate cyber crime police stations — East, West, South and Manesar. Keep the acknowledgement number of your online complaint; you will need it later.
My bank account has been frozen by a cyber cell. What should I do?
First find out from your bank which police station or cyber cell asked for the freeze, and in which complaint or FIR. Then the freeze can be challenged before the investigating officer and, if needed, the court, with documents that explain the money that came into your account. Often only the disputed amount should stay on hold, not the whole account.
Someone is blackmailing me with a video or photos. Should I pay?
No. Paying usually leads to more demands. Stop replying, do not delete the chats, take screenshots of the profile, numbers and messages, and report it. Blackmail of this kind is extortion under the Bharatiya Nyaya Sanhita, and publishing such material is also an offence under the IT Act.
I received a notice from cyber police. Will I be arrested?
A notice to join the investigation does not by itself mean arrest. Read what it asks for, keep a copy, and take legal advice before you go. Depending on the facts, anticipatory bail may be considered before the Sessions Court.
What documents should I bring to the first meeting?
Your ID, bank statements showing the transactions, screenshots of chats and payment pages with dates visible, the numbers, UPI IDs or links used, and any complaint acknowledgement, notice or FIR copy.
What is a "digital arrest" call? Is it real?
There is no such thing as a "digital arrest" in Indian law. The police, CBI, customs or courts do not arrest anyone over a video call or ask for money to "clear" a case. If you get such a call, disconnect, do not transfer any money, and report it on 1930 or cybercrime.gov.in.
How soon should I report an online fraud?
As soon as possible, ideally within the first few hours. The earlier the report, the better the chance that the money can be put on hold in the receiving accounts before it is withdrawn.
Someone made a fake profile in my name. What can I do?
Report the profile to the platform using its impersonation option, keep screenshots and the profile link, and file a complaint on cybercrime.gov.in. Depending on what was done with the profile, it can be an offence such as identity theft (Section 66C, IT Act) or cheating by personation (Section 66D, IT Act).
Will the police return my money directly?
Usually not. Money that has been put on hold is generally released through a court order. An application is made before the Magistrate with the complaint details and proof that the money is yours.
General information only. Every case depends on its own facts.